Item specifics
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Condition
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ISBN
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1400220025
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EAN
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9781400220021
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Publication Name
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N/A
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Type
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Paperback / softback
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Release Title
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The Empathetic Workplace: 5 Steps to a Compassionate, Calm, an…
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Artist
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Manning, Katharine
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Brand
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N/A
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Colour
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N/A
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Book Title
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Empathetic Workplace : 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
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Publisher
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HarperCollins Leadership
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Item Length
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8.3 in
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Publication Year
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2021
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Format
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Trade Paperback
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Language
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English
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Item Height
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0.6 in
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Genre
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Self-Help, Business & Economics
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Topic
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Human Resources & Personnel Management, Abuse, Commerce, Office Management, Workplace Culture
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Item Weight
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6.8 Oz
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Item Width
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5.5 in
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Number of Pages
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208 Pages
The Empathetic Workplace: 5 Steps t…, Manning, Kathar
About this product
Product Identifiers
Publisher
HarperCollins Leadership
ISBN-10
1400220025
ISBN-13
9781400220021
eBay Product ID (ePID)
8050096193
Product Key Features
Book Title
Empathetic Workplace : 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
Number of Pages
208 Pages
Language
English
Topic
Human Resources & Personnel Management, Abuse, Commerce, Office Management, Workplace Culture
Publication Year
2021
Genre
Self-Help, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
6.8 Oz
Item Length
8.3 in
Item Width
5.5 in
Additional Product Features
Intended Audience
Trade
LCCN
2020-949808
TitleLeading
The
Dewey Edition
23
Number of Volumes
1 vol.
Dewey Decimal
658.382
Synopsis
This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead., This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma–including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more–the tools they need to be prepared for what lies ahead. This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor. The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener. Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift. Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn. Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups. Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories., The step-by-step laser method to heal workplace trauma, This critical resource gives managers, HR, and anyone who may come into contact someone in trauma a tested and proven five-step method to prepare for what lies ahead. Regardless of the traumatic experience-workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy-you can help the organization and, most importantly, the survivor deal with, heal from, and move forward with confidence using the LASER method: Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive. Acknowledge-Recognizing the courage of someone who shares a difficult personal story with you and acknowledging their disclosure as a gift. Share-Returning some measure of control to the victim by sharing information with him or her about the reporting process or the non-confidential aspects of their report’s status. Empower-Providing the traumatized person with resources that are available to them by the company. Return-Ensuring that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates. From top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories to anyone else who may one day face a report of a traumatic workplace experience, the most effective solutions are at your fingertips in this crucial guide for healing workplace trauma. Book jacket.
LC Classification Number
HF5549.5.C8
Price : 18.49
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