Description
Item specifics
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Condition
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Release Year
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2009
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ISBN
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9781576759202
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Book Title
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Four Conversations : Daily Communication That Gets Results
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Publisher
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Berrett-Koehler Publishers, Incorporated
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Item Length
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8.5 in
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Publication Year
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2009
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Format
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Trade Paperback
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Language
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English
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Item Height
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0.8 in
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Genre
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Business & Economics
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Topic
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Business Communication / General, Business Communication / Meetings & Presentations, Entrepreneurship, Development / Business Development
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Item Weight
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12 Oz
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Item Width
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5.6 in
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Number of Pages
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256 Pages
The Four Conversations: Daily Communication That Gets Results
About this product
Product Identifiers
Publisher
Berrett-Koehler Publishers, Incorporated
ISBN-10
1576759202
ISBN-13
9781576759202
eBay Product ID (ePID)
72116657
Product Key Features
Book Title
Four Conversations : Daily Communication That Gets Results
Number of Pages
256 Pages
Language
English
Topic
Business Communication / General, Business Communication / Meetings & Presentations, Entrepreneurship, Development / Business Development
Publication Year
2009
Genre
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
12 Oz
Item Length
8.5 in
Item Width
5.6 in
Additional Product Features
Intended Audience
Trade
LCCN
2009-019310
Dewey Edition
22
TitleLeading
The
Reviews
“Conversation is the simplest, oldest, and most effective way for people to communicate. Yet too many people find conversations intimidating. Here are well-tested conversational practices that offer real support for leaders to discover the extraordinary benefits of communicating well.” –Margaret J. Wheatley, author of Leadership and the New Science and Turning to One Another “A seminal work that shows leaders how to move from unproductive chatter to conversations that make things happen.” –Dave Logan, Professor at Marshall School of Business, University of Southern California, cofounder and senior partner of CultureSync, and author of Tribal Leadership and The Three Laws of Performance ” The Four Conversations takes the old ideas of workplace communication to an entirely new level of effectiveness and ease.” –Jack Stack, President and CEO, SRC Holdings Corporation, and author of The Great Game of Business
Dewey Decimal
658.4/5
Table Of Content
Preface Chapter 1 – Four Conversations in a Successful Workplace 1. The Importance of Conversations 2. Some Conversations Slow Things Down, Others Speed Things Up 3. Six Limitations to a Successful Workplace 4. Conversations: Your Personal Advantage 5. Key Points Chapter 2 – Initiative Conversations: Create a Future 1. Leaders Have Initiative Conversations 2. Choose Your Initiative Statement: What-When-Why 3. Prepare for Your Initiative Conversation: Who-Where-How 4. Launch Your Initiative Conversation 5. If You Are Missing Initiative Conversations 6. Putting it into Practice Chapter 3 – Understanding Conversations: Include & Engage 1. Help People Find a Positive Meaning in Your Message 2. Expand and Deepen Participation 3. The Limits of Understanding 4. If You Are Missing Understanding Conversations 5. Putting it into Practice Chapter 4 – Performance Conversations: Ask and Promise 1. Commit to Performance: What-When-Why 2. Ask Others to Commit 3. Promises Create Agreements: Who-Where-How 4. Manage the Agreement 5. If You Are Missing Performance Conversations 6. Putting it into Practice Chapter 5 – Closure Conversations: Create Endings 1. An Incomplete Past Can Prevent a New Future 2. The Four A’s of Closure Conversations 3. Build Accountability and Resolve “People Problems” 4. If You Are Missing Closure Conversations 5. Putting it into Practice Chapter 6 – Using the Four Conversations 1. Using the Four Conversations 2. How the Four Conversations Work Together 3. Putting it into Practice Chapter 7 – Support the Conversational Workplace 1. The Conversational Workplace 2. Practices to Support for the Conversational Workplace 3. Implementing the Practices: Four Tips 4. A Closing Note Resources Notes Index Acknowledgments About the Authors
Synopsis
Most conversations to get things done at work are of one of four types – initiative conversations, conversations for understanding, performance conversations, or conversations for closure – but they are often done poorly or misused. This book shows how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively., Talk is powerful. Engaging in the right conversation atthe right time is key to both personal and organizationalsuccess. And it isn’t just ‘difficult’ conversations thatmatter. The Four Conversations clearly demonstrates it isthe everyday dialogue we have with one another that iscritical. Armed with a solid body of research and theirown first-hand observations, Jeffrey and Laurie Fordidentify four types of conversations that every one of usmust use to get things done: initiative conversations tointroduce something new; understanding conversations tohelp people relate to new ideas or processes; performanceconversations to request specific actions and results;and closure conversations to complete work and givepeople a sense of accomplishment . They identify thespecific elements that make each of these conversationssuccessful and show how they can be put together indifferent ways to achieve different objectives., Talk is powerful. And it isn’t just ‘difficult’ conversations that matter– the everyday dialogue we have with one another is critical to both personal and organizational success. Packed with sample dialogues and dozens of personal stories, and backed by solid research and the authors’ firsthand observations, The Four Conversations describes how to get maximum results from conversations that every one of us must use to get things done: initiative conversations introducing something new, understanding conversations to help people relate to ideas or processes, performance conversations requesting specific actions, and closure conversations that recognize achievements and signal completion of the work. As Jeffrey and Laurie Ford clearly demonstrate, engage in the right conversation at the right time–plan and start each one well, finish every one effectively–and extraordinary things can happen., Talk is powerful. And it isn’t just ‘difficult’ conversations that matter- the everyday dialogue we have with one another is critical to both personal and organizational success. Packed with sample dialogues and dozens of personal stories, and backed by solid research and the authors’ firsthand observations, The Four Conversations describes how to get maximum results from conversations that every one of us must use to get things done- initiative conversations introducing something new, understanding conversations to help people relate to ideas or processes, performance conversations requesting specific actions, and closure conversations that recognize achievements and signal completion of the work. As Jeffrey and Laurie Ford clearly demonstrate, engage in the right conversation at the right time-plan and start each one well, finish every one effectively-and extraordinary things can happen.
LC Classification Number
HD30.3.F664 2009
Price : 5.32
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