Description
Item specifics
-
Condition
-
GoodA book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
-
Seller Notes
-
-
ISBN-10
-
0877666725
-
Publication Name
-
Rowman & Littlefield Publishers
-
Type
-
Paperback
-
ISBN
-
9780877666721
-
Book Title
-
Customer Surveys for Agency Managers : What Managers Need to Know
-
Book Series
-
Urban Institute Press Ser.
-
Publisher
-
Rowman & Littlefield Publishers, Incorporated
-
Item Length
-
9 in
-
Publication Year
-
1997
-
Format
-
Trade Paperback
-
Language
-
English
-
Item Height
-
1.1 in
-
Genre
-
Political Science, Business & Economics
-
Topic
-
Marketing / General, Customer Relations, Public Policy / City Planning & Urban Development
-
Item Weight
-
16 Oz
-
Item Width
-
6 in
-
Number of Pages
-
117 Pages
CUSTOMER SURVEYS FOR AGENCY MANAGERS: WHAT MANAGERS NEED By Harry P Hatry & John
About this product
Product Identifiers
Publisher
Rowman & Littlefield Publishers, Incorporated
ISBN-10
0877666725
ISBN-13
9780877666721
eBay Product ID (ePID)
444000
Product Key Features
Book Title
Customer Surveys for Agency Managers : What Managers Need to Know
Number of Pages
117 Pages
Language
English
Publication Year
1997
Topic
Marketing / General, Customer Relations, Public Policy / City Planning & Urban Development
Genre
Political Science, Business & Economics
Book Series
Urban Institute Press Ser.
Format
Trade Paperback
Dimensions
Item Height
1.1 in
Item Weight
16 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
97-038007
Dewey Edition
21
Dewey Decimal
658.8/34
Synopsis
This practical volume provides a wealth of nontechnical information and advice on planning and conducting customer surveys. It’s a must for all agency managers, public or private, seeking to make their customer surveys more useful to their agencies and to make their agencies more responsive to customers. Topics include the types of information that should and should not be sought from surveys; categories of respondents; options for administering surveys and the advantages and disadvantages of each; conducting surveys in-house versus contracting; steps in the survey process; sampling strategy; sources of survey error and suggested remedies; and tradeoffs among timeliness, accuracy, and cost.
LC Classification Number
HA31.2.C87 1998
Price : 35.95
Ends on : N/A
View on eBay
Reviews
There are no reviews yet.