Description
Item specifics
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Condition
-
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Brand
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Unbranded
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MPN
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Does not apply
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ISBN
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0071829318
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Book Title
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
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Publisher
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Mcgraw-Hill Education
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Item Length
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8.9 in
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Edition
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2
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Publication Year
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2013
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Format
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Trade Paperback
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Language
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English
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Illustrator
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Yes
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Item Height
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0.8 in
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Genre
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Language Arts & Disciplines, Psychology, Business & Economics
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Topic
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Leadership, Business Communication / General, Communication Studies, General, Management, Interpersonal Relations
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Item Weight
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12.6 Oz
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Item Width
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6 in
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Number of Pages
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304 Pages
Crucial Accountability: Tools for Resolving Violated Expectations, B – VERY GOOD
About this product
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071829318
ISBN-13
9780071829311
eBay Product ID (ePID)
159938706
Product Key Features
Edition
2
Book Title
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)
Number of Pages
304 Pages
Language
English
Topic
Leadership, Business Communication / General, Communication Studies, General, Management, Interpersonal Relations
Publication Year
2013
Illustrator
Yes
Genre
Language Arts & Disciplines, Psychology, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.8 in
Item Weight
12.6 Oz
Item Length
8.9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-006224
Dewey Edition
23
Dewey Decimal
302
Table Of Content
Foreword Preface Acknowledgments Introduction: What Is Crucial Accountability? And Who Cares? Part One: Work on Me First What to Do Before an Accountability Confrontation Chapter 1: Choose What and If How to Know What Conversation to Hold and If You Should Hold It Chapter 2: Master My Stories How to Get Your Head Right Before Opening Your Mouth Part Two: Create Safety What to Do During an Accountability Conversation Chapter 3: Describe the Gap How to Start an Accountability Conversation Chapter 4: Make It Motivating How to Help Others Want to Take Action Chapter 5: Make It Easy How to Make Keeping Commitments (Almost) Painless Chapter 6: Stay Focused and Flexible What to Do When Others Get Sidetracked,Scream, or Sulk Part Three: Move to Action What to Do After an Accountability Conversation Chapter 7: Agree on a Plan and Follow Up How to Gain Commitment and Move to Action Chapter 8: Put It All Together How to Solve Big, Sticky, Complicated Problems Chapter 9: The 12 “Yeah-Buts” How to Deal with the Truly Tough Appendix A: Where Do You Stand? A Self-Assessment for Measuring Your Accountability Conversation Skills Appendix B: Six-Source Diagnostic Questions The Six-Source Model Appendix C: When Things Go Right Appendix D: Discussion Questions for Reading Groups Notes Index
Synopsis
Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior–they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems–permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY “Revolutionary ideas … opportunities for breakthrough …” — Stephen R. Covey, author of The 7 Habits of Highly Effective People “Unleash the true potential of a relationship or organization and move it to the next level.” — Ken Blanchard, coauthor of The One Minute Manager “The most recommended and most effective resource in my library.” — Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada “Brilliant strategies for those difficult discussions at home and in the workplace.” — Soledad O’Brien, CNN news anchor and producer “This book is the real deal…. Read it, underline it, learn from it. It’s a gem.” — Mike Murray, VP Human Resources and Administration (retired), Microsoft, Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior–they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems–permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY : “Revolutionary ideas … opportunities for breakthrough …” — Stephen R. Covey, author of The 7 Habits of Highly Effective People “Unleash the true potential of a relationship or organization and move it to the next level.” — Ken Blanchard, coauthor of The One Minute Manager “The most recommended and most effective resource in my library.” — Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada “Brilliant strategies for those difficult discussions at home and in the workplace.” — Soledad O’Brien, CNN news anchor and producer “This book is the real deal…. Read it, underline it, learn from it. It’s a gem.” — Mike Murray, VP Human Resources and Administration (retired), Microsoft
LC Classification Number
HM1121.C78 2013
Price : 4.29
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