Description
Item specifics
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Condition
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Brand
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Unbranded
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MPN
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Does not apply
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ISBN
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9780814432983
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Book Title
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Powerful Phrases for Dealing with Difficult People : Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
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Publisher
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Amacom
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Item Length
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9.1 in
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Publication Year
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2013
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Format
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Trade Paperback
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Language
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English
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Item Height
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0.6 in
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Genre
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Reference, Business & Economics
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Topic
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Human Resources & Personnel Management, Business Communication / General, Conflict Resolution & Mediation, Word Lists, Workplace Culture
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Item Weight
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9.3 Oz
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Item Width
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6 in
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Number of Pages
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240 Pages
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use – GOOD
About this product
Product Identifiers
Publisher
Amacom
ISBN-10
0814432980
ISBN-13
9780814432983
eBay Product ID (ePID)
166520335
Product Key Features
Book Title
Powerful Phrases for Dealing with Difficult People : Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
Number of Pages
240 Pages
Language
English
Topic
Human Resources & Personnel Management, Business Communication / General, Conflict Resolution & Mediation, Word Lists, Workplace Culture
Publication Year
2013
Genre
Reference, Business & Economics
Format
Trade Paperback
Dimensions
Item Height
0.6 in
Item Weight
9.3 Oz
Item Length
9.1 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
2013-014941
Dewey Edition
23
Reviews
“Isn’t workplace harmony worth a try? Wouldn’t you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book.” –Houston Style Magazine, “Her [the author’s] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula.” — Retailing Insight
Number of Volumes
1 vol.
Dewey Decimal
650.1/3014
Edition Description
Special
Synopsis
The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work–people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include:* Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each * Nonverbal communication skills to back up your words * Sample dialogues that demonstrate how phrasing improves interactions * A five-step process for moving from conflict to resolution * “Why This Works” sections that provide detailed explanationsButton-pushing situations are going to come up today at work–and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!, There’s no end to the personality challenges that impede workplace relationships, but interacting effectively with one another is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head on. This book’s powerful communication tips will make the workplace harmonious and productive., Difficult personalities at work are unavoidable. But the problems that can result from them are not., How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you’ll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. “Why This Works” sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you’ll learn how to develop the skills to handle any type of conflict with anyone.
LC Classification Number
HF5549.5.E42E936
Price : 7.00
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